Complaints Handling Policy

Our core purpose and commitment to our customers

We are committed to excellent service and providing a great customer experience. Accordingly, we are committed to ensuring that we deal with complaints efficiently and fairly. We wish to work in a cooperative and productive way with our customers to ensure the efficient and fair resolution of customer complaints.

How to make a complaint

If you would like to make a complaint, email theteam@budgetscreens.asia. To help us understand your complaint, please provide your order reference and as much relevant information as possible. We will record the complaint and assign it for review.

How we handle complaints

Once we receive your complaint, we will do our best to respond to your complaint as soon as possible. You will receive a response from the person assigned to handle your complaint. This response will detail the steps taken to investigate your complaint and will suggest fair and reasonable remedies to resolve the situation.

Handling your personal information

To assist us with continuous improvement, we keep a record of complaints and their outcomes. We handle personal information in accordance with our Privacy Policy.